When it comes to investing in technically complex assets, one thing matters most: a great After-Sales-Service. With customer training programs designed to your specifications, professional systems maintenance and fast repair management, ANGER will be your reliable partner for the duration of the machine's life cycle.
Quickly providing spare parts of the highest quality is a key part of the ANGER customer service concept. ANGER also reduces your costs by carefully choosing and sorting suppliers, paying attention to the fastest delivery times. With the help of our consultants, you can plan ahead by ordering replacement parts in advance and saving on your costs.
Spare parts package
ANGER MACHINING is consulting their customers regarding the best solutions for spare part packages. Therefore it will be evaluated which spare parts are relevant for a specific customer. Because of the direct availability of spare parts at customer side the downtimes could get shortened dramatically.
Repair management Repair and replacement
If you experience a malfunction, one of the most important things is a short response time, which reduces lost production time to a minimum. You can contact the ANGER's technical experts during our business hours (these are from Mon-Thu 07.00-16.00 and Fri 07.00-13.00). They will be able to solve mechanical as well as software malfunctions quickly.
Service & Maintenance Regular maintenance and preventive inspections
The system's operating data is captured in a software program that helps plans the maintenance schedule. The maintenance schedule is then adjusted by the ANGER technicians, to optimally fit the client's available time windows in their production schedule.
Preventive inspections identify critical components and wearing parts, which can be changed preemptively, meaning the system remains available. The ergonomic design of the ANGER machines allows these scheduled services to be carried out quickly. Electrical cabinets and the machinery compartment are easily accessible and the arrangement of spindles and tools enables their easy, rapid replacement without complex safety precautions.
For all cases an ANGER technician is needed, ANGER will work with you to arrange for a technician to be send on-site immediately. Functionality issues and malfunctions of a specific assembly right up to an individual valve are visualized directly and simply on the controller. This allows the source of a malfunction to be identified and fixed quickly.
Every ANGER system has remote access. With this function our technicians can work together with the customer to solve the problem in a very short time.
Training Operator training
ANGER customer training provides the necessary skills required to run our machines as efficiently and smoothly as possible. You will acquire current technology and systems skills and can raise the machine's productivity in a sustainable way. In addition to this, the ANGER team will give you support for the full duration of the system's life cycle; during pre-production as well as during critical production phases.
ANGER MACHINING is training the customers maintenance staff to be able to do machine maintenance and repairs themselves. This kind of trainings are done customer specific.
NC, SPC and CAM/CAD training
If you request it, we can also provide you with information regarding the NC, SPC, CAM and CAD programs that apply to your system. The training is carried out at ANGER premises or at your offices, depending on your preference.
Customer Support Hotline
If you experience a malfunction, one of the most important things is a short response time, which reduces lost production time to a minimum. You can contact the ANGER's technical experts any time of day on their hotline. They will be able to solve mechanical as well as software malfunctions quickly.
Our many years of experience have taught us that 60 percent of all malfunctions can be solved directly over the hotline. If required, ANGER's experts can remotely access the machines and generate operating data and diagnose malfunctions.
Dial +43 7229 71041 (ext) 500 (7:00 – 16:00) and an ANGER Service assistant will assist you with your problem.
Refurbishment and Retooling Process optimization for best possible productivity
Every second of cycle time counts in high-volume production. The ANGER process engineers will advise the client on optimization potential in their processes or develop these processes for them. When they do this, they take into account every lesson to be learned from the system's operating history as well as the latest in cutting edge technology. By optimizing loading processes, taking advantage of technical tool innovations or even by optimizing the CNC program you can reduce secondary times and optimize main times.
Modifications - securing your investment
ANGER machines are long-term and reconfigurable capital goods. Generally, they are modified as they run with additional parts in order to machine variant work pieces of a component, or they are reconfigured after many years in operation. This means your investment is safe for many years.